8. Glossary
Process
In the Deming sense, any succession of tasks involving one or more actors or departments. Processes are not limited to the QMS macro-processes.
System
In Deming's sense, it is the set of relationships between people, departments, processes and suppliers which, when directed towards a goal (the organization's raison d'être), enables it to provide the market and society with high-performance products and services.
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Glossary
Bibliography
Deming, Hors de la Crise , Éditions Economica
Deming, Du nouveau en économie , Éditions Economica
Gogue, Jean-Marie, Le Paradigme de la qualité , Éditions Economica
Websites
Website of the French Association Edwards Deming. This site offers a biography of Deming, as well as a series of free resources on Deming: a selection of articles, e-books, statistical software, etc.
Deming Foundation website...
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