Discover Deming, improve the system

You are concerned by management, and implement, or wish to implement, the principles of one of the following standards, techniques or schools: Total Quality, System Approach, Process Approach, TPS, Lean Management, Six-Sigma, Liberated Enterprises, ISO 9001...

This fact sheet looks at two fundamental points in the Deming philosophy, and gives a few tips on how to put them into practice.

• The system approach: even if it has been adopted by ISO 9001 since its 2000 version, it's a good idea to go back to Deming's fundamentals if you want to reap all the benefits.

• Process improvement: here too, a return to Deming's principles can deliver far more solid results than current ISO 9001 practice.