4. Our advice
4.1 Don't be afraid to innovate
It's good practice to take into account what already exists, as well as recognized market standards and benchmarks.
Nevertheless, a consensus seems to be emerging today that around 20% of corporate business processes, mainly core business processes, are differentiated from the competition. For these processes, customized development is fully justified, requiring detailed analysis and sometimes the affirmation of a specific way of operating.
The remaining processes (around 80%) involve activities and routines that are fairly common within a given sector of activity, and offer little differentiation for companies in this sector. As a result, these processes do not always require the same level of investment...
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Bibliography
Guide du management par les processus – BPM CBOK® V4 – ABPMP International - AFNOR, Éditions 2021
Fundamentals of Business Process Management – SPRINGER Second Edition, 2018
The Complete Business Process Handbook Body of Knowledge from Process Modeling to BPM – LEADing Practice ApS – Editor Elsevier, 2015
Le reengineering: réinventer l'entreprise...
Downloadable tools
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Reference standards
ISO/IEC 19510:2013 – Information Technology - Object Management Group Business Process Model and Notation
NF EN ISO 9000:2015 – Quality management systems – Essential principles and vocabulary, October 2015 edition
NF EN ISO 9001:2015 – Quality management systems – requirements, October 2015 edition
FD X50-176 – Management tools. Process management,...
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