Glossary
Handle customer complaints
Practical sheet REF: FIC0472 V1
Glossary
Handle customer complaints

Author : Olec KOVALEVSKY

Publication date: June 10, 2023 | Lire en français

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6. Glossary

Claimant

Person, organization or its representative making a claim.

Claim

Any expression of dissatisfaction addressed to an organization concerning its product or service, or the claims handling process itself, for which a response or solution is explicitly or implicitly expected.

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