Prepare customer audits

According to one of the seven principles of quality management, an organization and its stakeholders/suppliers are interdependent, and mutually beneficial relationships enhance both organizations' ability to create value.

A "customer" audit is a special kind of audit, often taking place at the heart of a key stage in your customer/supplier relationship. That's why it's important not to neglect it, but to pay close attention to it and prepare for it. To ensure that the audit is an effective and reliable tool, your customer can draw on the ISO 19011 guidelines for quality or environmental management system audits.

However, it will adapt its audit approach according to its objectives and its own internal and reference requirements.

In this fact sheet, we'll show you how to prepare for customer audits in order to establish and maintain a constructive customer/supplier relationship based on continuous performance improvement.