4. What are the application risks?
4.1 "Insincerity and/or dissonance
ISO 9001:2015 does not explicitly state that people are to be valued within the company. It is a conclusion that can be drawn from an analysis of the standard, which results from a transversal reading of the requirements and their compilation, as illustrated in the "What does ISO 9001:2015 emphasize?" step.
This is certainly a promising path to operational efficiency, but it's a demanding one in terms of sincerity, honesty and exemplarity. It cannot be a posture, which could be counter-productive and which could cause the quality approach to lose some of its credibility.
Henri Ford said: "The two most important things do not appear on a company's balance sheet: its reputation and its people"....
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Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO/TS 9002:2016 – Quality management systems – Guidelines for the application of ISO 9001:2015
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