2. What does ISO 9001:2015 emphasize?

In this broader and more realistic consideration of the human dimension, particular attention is paid to :

• an invitation to the organization to take into account the needs and expectations of relevant stakeholders, including the organization's employees (cf. § 4.2 of the standard);

• definition of responsibilities and authorities for the roles and processes relevant to the QMS (cf. § 4.4 and 5.3 of the ISO 9001 standard);

• management support for individuals in the exercise of their responsibilities and missions (cf. § 5.1.1 of the standards);

• the exemplarity of managers and the involvement of employees (cf. 5.1.1 of the guidelines);

• the psychological and social aspects of the work environment (cf. § 7.1.4 of...