Taking account of interested parties in the quality management system

Overview

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AUTHORS

Cécile MALATERRE: Quality management consultant
Jean-Luc BERSON: Systems management consultant and trainer, IRCA-certified QMS auditor
Olec KOVALEVSKY: Consultant-trainer, manager of AVANTAGE QUALITÉ since 1997 - Consulting and training in organization, process approach and quality for companies in the private and public sectors, specializing in VSEs – SMEs - ISO 9001, MASE, ISO 14001 certification support - ISO 9001 quality system audits - ICA/AFNOR qualified auditor

INTRODUCTION

The ISO 9001 standard has accustomed us to paying particular attention to the needs and expectations of customers and beneficiaries of the products and services we supply, as well as to the interested parties represented by suppliers and employees.

The 2015 version is a timely reminder that other interested parties can have an influence on the QMS's ability to achieve its expected results.

Practitioners concerned by ISO 9001, whether they are in charge of the quality management system or quality coordinators in their companies, will find information here enabling them to :

identify the stakeholders in a quality management system;
define the nature and extent to which their needs and expectations are taken into account;
raise the company's awareness of the resources to be deployed.

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