4. Mistakes to avoid
4.1 Beware of the perverse effects of productivity measurement
The implementation of indicators must be balanced. In other words, the scope of measurement should not be limited to productivity-related aspects. Remember to monitor qualitative aspects, too, so as not to demotivate teams.
SCROLL TO TOP4.2 Act on indicator results
The purpose of indicators is to set the company on the road to improvement. If objectives are not being met, it is imperative to take action and undertake the necessary improvement...
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Mistakes to avoid
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Reference standards
ISO 9001:2008 – Chapter 8 Measurement, analysis and improvement
FD X 50-171 – Indicators and dashboards
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