How do you define relevant indicators to measure system performance?

As a quality manager or coordinator, it's up to you to be a driving force behind the choice and definition of your company's performance indicators and their communication, at least within the framework of the quality management system.

This sheet helps you, following a PDCA logic, to :

• to structure the definition of indicators with regard to the performance axes taken into account ;

• structure the definition of indicators according to action levels ;

• define performance indicators, including the identification of measurements to be taken, calculation methods and responsibilities;

• involve the company's stakeholders in data collection, orchestrate the process and communicate the results;

• improve the definition of indicators to enhance their relevance and use to boost performance.