4. Our advice
4.1 Convince management and process drivers of the need to plan improvements
This is a very important point. You can't effectively drive change and improvement in your organization without planning, so you'll need to convince your fellow managers and management of the usefulness of action and improvement plans.
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ToolReference standards
ISO 9000 "Quality management systems. Essential principles and vocabulary".
ISO 9004 "Managing the sustainable performance of an organization. Quality management approach".
ISO 9001 "Quality management systems" – Requirements
ISO 19011 "Guidelines for auditing management systems".
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