Conduct a process review

Your quality management system is based on the process approach. This has certainly enabled you to improve the flow of information between the departments and functions involved in your activities.

If your quality approach is based on ISO 9001, you may not yet have implemented process reviews as a complement to management reviews, since this practice is not strictly speaking a requirement of the standard.

However, the process review is a proven best practice for reinforcing the involvement of those involved in the quality approach and improving operational performance.

If you want to set up process reviews with your process drivers, once the decision has been made, it's time for the practical questions:

• What are the objectives of process reviews?

• How often and for how long?

• Who should participate in process reviews?

• How do you conduct process reviews?

• How do you report on process reviews?

This guide will help you answer these practical questions, and enable you to carry out effective process reviews that contribute to the continuous improvement of your organization and your quality management system.