Mastering quality management system planning

Once your company's quality approach has been defined and put in place (see Defining the stages of your certification project [FIC 0409] for planning your quality project), it's up to you, the quality manager or coordinator, to make the planning part of your company's quality management system a reality on a day-to-day basis.

This fact sheet provides answers to the following questions:

• What kind of planning is involved in a quality management system?

• Who's in charge of planning?

• What are the desirable planning cycles and horizons?