1. What kind of planning is involved in a quality management system?

With the PDCA (Plan, Do, Check, Act) approach at the heart of quality management system operation (see Implementing the principle of continuous improvement in a QMS [FIC 0556] ), it's hardly surprising that the notion of planning plays an important role in any quality approach.

The main planning themes in a quality approach (cf. ISO 9001 or other quality management system standards) are :

• planning developments and modifications to the quality management system ;

• ...