Overview
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Cécile MALATERRE: Quality management consultant
INTRODUCTION
You're carrying out an audit; you're wondering about the different types of findings you'll need to establish and how to prioritize them.
Auditing is above all a tool for progress. The objectives of an internal audit are to assess both the conformity of your quality management system and its effective implementation. The audit helps to confirm good practices, identify areas for improvement, and verify that the system's provisions are being applied. These are all objectives that the audit findings must highlight. As such, the audit leads you to make findings of various kinds:
What types of findings are there?
How will this typology help you implement actions following an audit?
How to express and formalize them?
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Prioritize audit findings
Determine the type of audit findings
Reference standards
ISO 9001:2015 – Quality management systems
ISO 19011:2012 – Guidelines for auditing management systems
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