4. Definitions related to improvement
4.1 Improvement
It's a concept that has also become a principle of quality management. ISO 9000 states that "the success of an organization is based on a constant desire for improvement".
Continuous improvement, "recurring activity carried out to improve performance", completes this definition.
A particularity of the concept is that the word "improvement" as an objective and purpose is used in virtually every chapter of ISO 9001, and is the title of chapter 10.
For further information on this subject, please refer to the sheet Implementing the principle of continuous improvement in a QMS
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Definitions related to improvement
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Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO 19011:2018 – Guidelines for auditing management systems
abbreviations
PDCA: plan, do, check, act
QMS: quality management system
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