Implement the principle of continuous improvement in a QMS

As quality manager or coordinator, it is your responsibility to define, maintain and encourage your company's improvement process, at least within the framework of the quality management system (see requirements § 5.3 "Roles, responsibilities and authorities within the organization").

This sheet helps you, following a PDCA logic, to :

• structure the company's improvement approach in terms of improvement areas and responsibilities;

• define the analysis sources, methods and tools needed to determine improvement actions, beyond the immediate correction of problems,

• involve the company's stakeholders, orchestrate the improvement process and communicate the results.