Overview
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Cécile MALATERRE: Quality management consultant
INTRODUCTION
As quality manager, you organize audits of your quality system. You have drawn up and validated the audit program (processes, standards, sites to be audited, planned audit periods). These audits may be internal audits of your system, or audits of your suppliers. You now need to set up audit teams to implement your audit program.
Which auditors to choose?
How can we mobilize them?
This fact sheet explains the steps to follow to ensure the success of this phase, in particular by helping you to identify the people best suited to carry out the audit. The quality of the audit (behavior in the field, relevance and qualification of findings, quality of the report, satisfaction of those audited) depends on the way the teams are put together.
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Setting up an audit team
Bibliography
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Reference standards
ISO 19011 – Guidelines for auditing management systems
ISO 9000 – Quality management systems - Fundamentals and vocabulary
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