Leadership
The principles of quality management, the foundation of the quality approach
Practical sheet REF: FIC0406 V1
Leadership
The principles of quality management, the foundation of the quality approach

Author : Carole PIERRON

Publication date: June 10, 2016, Review date: November 27, 2016 | Lire en français

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3. Leadership

3.1 What the standard says

At all levels, management sets the purpose and direction, and creates the conditions in which staff are involved in achieving the organization's quality objectives.

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3.2 Why this principle?

Without a pilot, without a roadmap, the plane won't reach its destination. The same applies to a company: management must define the meaning (vision and mission) of the company, and align strategy, objectives and processes with this vision. It is management that must guarantee the...

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