The quality manager's missions

The function of quality manager, which is no longer a requirement of ISO 9001 since its 2015 version, remains an indispensable function in many companies, as soon as the organization reaches a certain size (of the order of 50 people). Below this size, the traditional division of the function's activities between management and a few key positions prevails.

This fact sheet takes a dynamic look at the main quality management missions of the quality manager, sometimes also referred to as the "management representative".

From a quality management system life cycle perspective, this sheet provides information on :

• the role of the quality manager in defining the quality management system (QMS) and its processes;

• the role of the quality manager in the deployment and implementation of the QMS and its processes ;

• the role of the quality manager in leading, evaluating and improving the QMS and its processes.