Practical sheet | REF: FIC0313 V1

Build a repository to capitalize on know-how

Author: Patrice QUENCEZ

Publication date: September 10, 2011 | Lire en français

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3. Application, settings and operation

Several application and testing opportunities are available:

Document recovery with extraction and structuring of content know-how. During a document mapping or census, you have identified the most relevant documents, which should be prioritized and updated... Identify the content related to the defined bricks, and allocate it to the appropriate headings.

The formalization of expert know-how captured during interviews. As soon as you've completed your interviews, you can use the bricks and their headings to create your questionnaires. Then, as with documents, you can use the bricks to restore your notes and recordings...

Activities directly related to existing bricks. The bricks can also be used to formalize feedback ("feedback" bricks), risk analysis, glossaries, directories, process formalization, descriptions...

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