1. Determine customer needs

You are a design office specializing in sustainable development.

A new customer contacts you with a problem.

He tried to put together a file for the construction of a housing estate on the outskirts of Caen, but the town hall blocked any application that did not take a sustainable development approach.

The project architect wants to impose an earthen construction to make the project more attractive.

In addition, your customer aims to reinforce the stability of its corporate social climate by introducing sustainable development practices among its employees.

He'll be asking you what you can advise him to do, and what services you can offer him.