4. Distribute your satisfaction surveys
The distribution channel is one of the key elements for your satisfaction survey. The choice of a collection method will depend on the context and constraints linked to the survey: technical, budgetary, time...
The main survey methods are :
face-to-face interview ;
telephone interview ;
self-administered questionnaire (by post, fax, enclosed with the product/service, via an Internet application/form).
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Distribute your satisfaction surveys
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Bibliography
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ToolReference standards
ISO 9001 – Quality management system – Requirements, ISO, AFNOR Standardization
ISO 9000 – Quality management systems – Fundamentals and vocabulary, ISO, AFNOR Normalisation
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