1. Discover your practical information sheets

We have emphasized the operational side of these practical sheets, so that this book becomes a permanent guide in your daily practice. Each practical sheet presents an operational implementation, a methodological approach, a tool or a feedback. After explaining the context and the objective to be achieved, the various stages of implementation are detailed, often through case studies. Finally, these sheets are accompanied by a number of practical sections: implementation tips, mistakes to avoid, and ways to go further. On the website, hypertext links allow you to move from one sheet to the next, enabling you to add to your knowledge on the same topic, or to acquire the basics you need beforehand. You can also download and use the sample tools supplied with certain sheets, which will be added to over time.

We offer both a reminder of the fundamentals and recent developments...