9. Glossary
Double look
An approach that integrates internal and external perspectives.
Crisis communication
All communication actions undertaken to manage a crisis situation.
Weak signals
Warning signs of a potential crisis.
Stakeholders
Groups or individuals with an interest in the company (employees, customers, shareholders, but also administrative authorities, etc.). Also known as "stakeholders".
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Glossary
Reference standards
ISO 22301: international standard for business continuity management.
An ISO 28000 standard for supply chain security management systems has been in existence since 2007. This standard defines the requirements to be met by an organization in order to obtain certification for a supply chain security management system. It defines a model for establishing, implementing,...
Websites
The Agence nationale de la sécurité des systèmes d'information (French national agency for information systems security) offers a number of management guides, including one on "Cyber crisis management". This collection comprises three volumes: Organizing a cyber crisis management exercise...
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