6. Mistakes to avoid
6.1 Don't underestimate the first signs of a crisis
All weak signals are harbingers and markers of the first cracks, hence the importance of listening to them and distinguishing them from the ambient noise. Bernard Arnault (LVMH) visits his sales outlets every Saturday to get as close as possible to consumers. There's no filter between the field and top management. This is one of the secrets of his success. Capturing and interpreting weak signals is imperative. In return, the information to be delivered is necessary, but not too much information.
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Mistakes to avoid
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Reference standards
ISO 22301: international standard for business continuity management.
An ISO 28000 standard for supply chain security management systems has been in existence since 2007. This standard defines the requirements to be met by an organization in order to obtain certification for a supply chain security management system. It defines a model for establishing, implementing,...
Websites
The Agence nationale de la sécurité des systèmes d'information (French national agency for information systems security) offers a number of management guides, including one on "Cyber crisis management". This collection comprises three volumes: Organizing a cyber crisis management exercise...
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