Set up a well-established crisis unit

The structure affected by the crisis must separately set up a parallel structure to maintain its activity:

• BCP (Business Continuity Plan) ;

• PMA (plan de maintien d'activité) ;

• Disaster recovery plan.

The crisis team should include members from different departments within the organization concerned. This team should be made up of people with different skills and expertise, to ensure that all aspects of the crisis can be addressed.

It's essential that this structure be the subject of practical exercises: repeating exercises helps to avoid being overwhelmed by the emotions that accompany a crisis situation. Crisis exercises also help stakeholders learn to work together.

Today, the Internet creates an infinite space for amplification and disinformation, by spreading rumors, a space in which associative networks are becoming increasingly important. False information is legion. The need for a crisis unit is all the greater, given the increasingly rapid circulation of information.