2. Normal but not banal!
If ISO/CEI 17025 tolerates non-conformities, it is only in the spirit of continuous improvement. Non-conforming work is not allowed if it is declared. They are tolerated if their consequences are under control, and if we act on their causes to prevent their recurrence.
This is an essential point in the management of non-conformities, which must be regularly communicated to staff to avoid any drift.
2.1 Whoever identifies the problem must declare it without judgment
It is important to encourage the identification of non-conformities by all those involved in the laboratory, without this process ever being an excuse to let off steam. Together with quality documentation, non-conformities must enable all laboratory staff to become involved...
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Normal but not banal!
How are non-conformities handled?
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