2. Define the content of procedures
A procedure describes the sequence of tasks involved in carrying out an activity, without going into the precise details of how to perform each task, which is the subject of operating procedures (see Writing operating procedures
2.1 Information gathering
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Define the content of procedures
Define the form of procedures
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Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 - Quality management systems – Requirements
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