Feedback questions

Feedback is the process of learning from what is happening and what has happened, in order to better master the future.

It's an organized, systematic approach to collecting and exploiting the signals a system provides.

The principle behind this approach is simple and common-sense, and long-established practices and principles fall under the umbrella of feedback, even if the term has only recently been coined. Today, the term "feedback" covers a vast field of knowledge that is still evolving rapidly. In fact, the organization and practices that enable us to make the most of experience require a great deal of thought. The obstacles and difficulties that lead good intentions into dead ends are legion in this field. Many organizations, armed with the simple ideas mentioned above, have gone off "with a bang" into costly database-filling organizations which, in the final analysis, have contributed little to the progress of the organization in question.