4. Tools and methods for dealing with users and needs
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This question has several aims:
The first is to identify the parties concerned in general, detailing direct and indirect users;
a second aims to identify their needs and consider how they might be common or contradictory.
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Two approaches can be distinguished:
a starting point based on the product (analysis of its components and functions reveals its direct and indirect users and the needs it does or does not meet);
a departure from direct and indirect users, whose needs often exceed existing products.
The tools and methods presented were not created with the aim of...
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Tools and methods for dealing with users and needs
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