2. A new concept: the coherent pairing of ISO 9001 and ISO 9004 standards
Consistency between ISO 9001 and ISO 9004, version 2000, is achieved:
through their structure: they adopt an identical structure based on a process model 3 , making it easy for the user to identify their synergy, similarity and difference;
through their complementary use: they are two complementary management tools, meeting the...
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A new concept: the coherent pairing of ISO 9001 and ISO 9004 standards
A new structure: the process model
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