1. ITIL® best practice framework
1.1 What is ITIL®?
First of all, the word ITIL ® is an acronym made up of the first letters of the following four words:
information ;
technology ;
infrastructure ;
library.
We can translate this into French as "library of information technology infrastructure".
In the 1980s, following the difficulties in coordinating the various IT systems encountered in the run-up to the Falklands War, Margaret Thatcher's government imposed a policy of systematic competition with the private sector on British public administrations. A task force,...
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ITIL® best practice framework
BS 15000 standard
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"Software technologies and System architectures"
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Bibliography
- (1) - - https://www.itsmf.fr
- (2) - - http://www.ogc.gov.uk
- (3)...
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