11. Performance evaluation
As part of SMS implementation, all management system standards require control activities on the operation of a management system.
For the record, the principle of quality and continuous improvement is embodied in the form of a virtuous circle (known as the Deming wheel or PDCA). It is made up of four dials:
1. plan – forecast – organize (Plan) ;
2. implement (Do) ;
3. Check –;
4. improve (Act).
William Edwards Deming (1900-1993) was a mathematics researcher at the U.S. Department of Agriculture and a sampling expert at the U.S. Census Bureau. The Japanese Quality Award also bears his name.
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Performance evaluation
Service Management System (SMS)
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Bibliography
- (1) - - https://www.itsmf.fr
- (2) - - http://www.ogc.gov.uk
- (3)...
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