3. International standard ISO/IEC 20000

3.1 What is ISO/IEC 20000?

The British standard BS 15000 was proposed at international level in November 2005. ISO used the accelerated procedure. This led to the official publication of a first version in English on December 15, 2005, under the title ISO/IEC 20000 Information Technology – service management.

AFNOR then adopted the French version in its entirety and published it on January 12, 2006.

Like BS 15000, ISO/IEC 20000 has two parts:

• the first part: system requirements ;

• the second part: Code of practice.

The fundamentals of this international standard are based on :

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