4. Service concept

Product: economic good resulting from production, manufactured object.

Service: a set of obligations towards individuals or communities.

(Petit Larousse illustré, 1980)

A product is an output of an organization that can be produced without a transaction between the organization and the customer (ISO 9000, § 3.7.6);

A service is an output of an organization with at least one activity necessarily performed between the organization and the customer...