5. Service portfolio
Within this family of processes, ISO/IEC 20000 requires the service provider to master the six processes described below.
5.1 Service supplies
ISO 20000 requires the implementation of a service management system (SMS). The documentary structure of such a system must correspond to the structure of any management system with its ten articles in accordance with the High Level Structure (HLS) (table 1 ).
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Service portfolio
Relationship management and agreements
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Bibliography
- (1) - - https://www.itsmf.fr
- (2) - - http://www.ogc.gov.uk
- (3) - -
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