7. Supply and demand
Within this family of processes, ISO/IEC 20000 requires the service provider to master the three processes described below.
7.1 Budgeting and accounting for services
7.1.1 Budgeting for IT services
Controlling service management means knowing and controlling the related costs. IT-related costs include both direct and indirect costs. Direct costs are generally easy to identify. Indirect costs, on the other hand, are more difficult to identify. Their respective allocation to the service requires...
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Supply and demand
Service design, construction and transition
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Bibliography
- (1) - - https://www.itsmf.fr
- (2) - - http://www.ogc.gov.uk
- (3) - -
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