10. Glossary

Supply chain

The flow of products and information along logistics processes, from the purchase of raw materials to the delivery of finished products to the consumer. The supply chain includes all service providers and customers.

Enterprise resource planning

Generally speaking, this refers to software programs that use a large database to manage most company processes (orders, invoices, payroll, etc.).

Mix

A mixture or solution composed of two or more substances.

Substance

A chemical element and its compounds in their natural state or obtained by a manufacturing process, including any additive necessary to preserve its stability and any impurity resulting from the process used, but excluding any solvent which can be...