5. Our advice
5.1 Be "customer-oriented
Most of your attention should be focused on the output data of your processes. The purpose of every process is to serve "customers" by providing output data that meets QCD requirements. This means taking into account the satisfaction of internal and external customers of all your processes.
SCROLL TO TOP5.2 As a corollary, be vigilant with regard to your suppliers
To avoid polluting the process of which you are the actor or pilot, make sure that the input data you use are compliant,...
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ToolReference standards
ISO 9001 standard – Quality management systems – Requirements
ISO 31000 - Risk management - Principles and guidelines
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