Characterization of REX purposes and practices
Operational Experience Feedback practices leading to organizational learning
Research and innovation REF: RE179 V1
Characterization of REX purposes and practices
Operational Experience Feedback practices leading to organizational learning

Authors : Safiétou MBAYE, Stéphanie TILLEMENT, Geneviève SALIOU, Violaine BRINGAUD, Benoît JOURNE

Publication date: November 10, 2014, Review date: November 5, 2018 | Lire en français

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3. Characterization of REX purposes and practices

REX practices are potentially highly variable in their forms, levels of analysis, objects and purposes. Here are just a few examples.

  • In the context of large-scale engineering project management, feedback can take the form of a knowledge memorization process designed to provide "an explicit, disembodied and persistent representation of the knowledge and information generated within an organization" . It is then referred to as "corporate memory", and can...

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