6. Mistakes to avoid
6.1 Don't use ready-made performance indicators
Even if, in certain cases, commonly available indicators may be of interest to organizations, this must not become a systematic approach which, under the guise of speed (developing a performance indicator can take time), could prove to be of no real interest to the organization concerned.
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Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO/TS 9002:2016 – Quality management systems – Guidelines for the application of ISO 9001:2015
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