5. Our advice
5.1 Work in groups to reflect on the performance measurement of your quality management system.
A key factor for success is to reason about performance in a global way, integrating supplier(s) and customer(s) indicators. Involving all the players in the quality management system ensures ownership and long-term development of the system.
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Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO/TS 9002:2016 – Quality management systems – Guidelines for the application of ISO 9001:2015
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