Practical sheet | REF: FIC1361 V1

How to measure the performance of your quality management system

Authors: Cécile MALATERRE, Jean-Luc BERSON, Olec KOVALEVSKY

Publication date: October 10, 2022 | Lire en français

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3. What application opportunities are there?

3.1 Enable all players to take ownership of the management system

Measuring the performance of a quality management system is everybody's business. In previous systems developed by a quality manager, performance measurement could be carried out by a single person, and therefore not perfectly in tune with the company's practices and reality. The implementation of ISO 9001:2015 in companies can be the trigger for a new dynamic in defining, measuring and analyzing performance.

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3.2 Establish a communication circuit

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