4. What are the application risks?
4.1 Breaking performance down into a multitude of indicators
There are relatively few risks in implementing indicators, so true is the adage that you can only manage what you measure. However, there is a sneaky risk, hidden behind the appearance of virtue, which consists in multiplying measurements and indicators.
Zeal in this area, as in many others, is counter-productive, and proposals to multiply indicators, however well-intentioned, must be curbed!
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Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO/TS 9002:2016 – Quality management systems – Guidelines for the application of ISO 9001:2015
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