5. Mistakes to avoid
5.1 Don't neglect the human factor
People directly involved in the operation of a process are in the best position to identify anomalies and wasted time, to pass on information on incidents and take part in their analysis, to apply operating methods with discipline and rigor, and so on.
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Mistakes to avoid
Abbreviations and acronyms
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"Quality manager"
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Bibliography
Pillet (M.) - Six Sigma, comment l'appliquer , Éditions d'organisation, 2005
Reference standard
ISO 9001:2008, Quality management system – Requirements, ISO, 2008
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