Our advice
Master the customer relationship management process
Practical sheet REF: FIC0471 V1
Our advice
Master the customer relationship management process

Author : Jacky LASSALLE

Publication date: March 10, 2023 | Lire en français

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5. Our advice

5.1 Play the role of "advisor" to the customer process manager

Your management expects you to provide solutions. So adopt this posture with the customer process manager. You can, to everyone's advantage, play the role of "advisor", showing the process manager his or her role, supporting him or her in analyzing risks and leading the action plan for the actions he or she intends to undertake, explaining how he or she can take advantage of the standard's requirements...

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5.2 Ensure consistency between the tools implemented...

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