5. Our advice
5.1 Play the role of "advisor" to the customer process manager
Your management expects you to provide solutions. So adopt this posture with the customer process manager. You can, to everyone's advantage, play the role of "advisor", showing the process manager his or her role, supporting him or her in analyzing risks and leading the action plan for the actions he or she intends to undertake, explaining how he or she can take advantage of the standard's requirements...
SCROLL TO TOP5.2 Ensure consistency between the tools implemented...
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Our advice
Mistakes to avoid
ToolReference standards
ISO 9001:2015 – Quality management system – Requirements
ISO 10004:2018 – Customer satisfaction – Guidelines for monitoring and measurement
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