6. Mistakes to avoid

6.1 Don't leave out any interaction with other company processes

The customer process interacts with almost every other process in the company. Forgetting one is a recipe for major dysfunction. So make sure during your process review that these interactions have been properly identified, and that the measures implemented are working effectively. You must not accept any non-conformity at this level! This means, among other things, that the process description sheet must be complete and unambiguous.

6.2 Don't underestimate...