Practical sheet | REF: FIC1537 V1

Moving from a quality management system to an EFQM approach

Author: Gérard CAPPELLI

Publication date: October 10, 2017 | Lire en français

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5. Implement RADAR logic and ensure key elements of excellence

The previous steps consisted in putting in place the key elements of EFQM excellence in the organization: sustainable development as part of the corporate project, links between this project and operational aspects, all facilitated by open leadership.

As the model is based on a permanent loop between strategy, actions and results, it requires a powerful evaluation (or self-assessment) tool. Its acronym is RADAR, for Results/Approaches/Deploy/Assess & Refine. This tool, not unlike Deming's PDCA, analyses both approaches (criteria 1 to 5) and results (criteria 6 to 9).

The final step is therefore to implement the RADAR, which consolidates the entire approach, and to ensure that the fundamental concepts of EFQM are integrated into :

  • analysis of approaches, based on the needs of relevant stakeholders,...

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