6. Mistakes to avoid
6.1 Don't think of vocabulary as a qualitician's job
Quality vocabulary concerns everyone in the company. It's not just a matter for quality specialists. Everyone needs to be aware of the requirements of standards, and therefore of their purpose and meaning.
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Mistakes to avoid
Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO 19011:2018 – Guidelines for auditing management systems
abbreviations
PDCA: plan, do, check, act
QMS: quality management system
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